JunoJewelry.com believes in full satisfaction of our customers. We take great pride in the quality and workmanship of our merchandise and are confident that upon receipt of your purchase, you will find it completely matches your expectations. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition, postmarked within 30 days of the date of shipment^ from JunoJewelry.com, for a refund or an exchange, less shipping and insurance costs. Please note that any merchandise that shows signs of wear or has been altered by a third party will not be returnable. Also, please be advised that for custom orders, there will be a 10% restocking fee or may not be returnable.***
To Return an Item
1. Obtain Return Authorization Code - Please email your request to Returns@JunoJewelry.com in order to obtain a Return Authorization Code. Please make sure to fill out the return merchandise card.2. Package your Returns - Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, please do not write JunoJewelry.com or the contents of the box anywhere on the outside of the box. Please make sure your name (The name of the purchaser on the receipt) is visible on the outside of your shipping package. Packages without proper name or insurance will be refused receipt.
3. Ship the Package- if the price of the item purchased is
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Less than $500 - then send it via any carrier. Make sure you insure your package for the full purchase price and obtain a return receipt to make sure your package has reached its destination*
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More than $500 - then send it via United States Postal Service. Make sure you insure your package for the full purchase price and obtain a return receipt to make sure your package has reached its destination*
Name and Address - please make sure that the name (The name of the purchaser on the receipt) and address is fully visible on the outside of your box and send the package to
Attn: customer service
640 S Hill st. Suite 642
Los Angeles, CA 90014
For security purposes, please do not write JunoJewelry.com or the items the package contains anywhere on the outside packaging.
*JunoJewelry.com will not be responsible for any loss or damage to return shipments.
**returned products without a proper return authorization code can further delay your return process or may even cause the return or exchange to be denied.
***Please be aware that certain custom orders that are made to your exact specifications will not be returnable. please check with our customer service agent for more information
^The day the product is shipped out |
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