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FAQ

How do you keep your prices so low?

We have been manufacturing custom made jewelry for over 30 years, and that experience has given us an intimate knowledge of the market. There are two main reasons why we are able to deliver our products at such low prices to our customers.

  • We buy all of our raw materials in bulk.
  • We manufacture all of our items in-house here in the US.

Now you can shop with confidence knowing you are getting the product and deal around.


How can I be sure of the quality of the custom made jewelry?  

We manufacture all of our items with precision using the highest quality raw materials available on the market today. All of our gemstones are certified.


Are any of your diamonds or gemstones synthetic?

Never. All of our diamonds and gemstones are 100% natural and certified stones.


How do I track my order?

When we ship out your custom made jewelry, you will receive an email with the information about the carrier and a tracking code. You can use the tracking code to follow your order on the carrier’s website. Shipping within the United States takes approximately one week and can take up to a month for overseas destinations.


Can you make your designs with other gemstones?

Absolutely. We can design and make any piece of jewelry you can imagine. Many of our customers change the stones that are already part of our design or send in a picture requesting more information. At that point, we will send an estimate of the reasonable amount of time it will take to make your customer order, plus the amount it will cost.


How do I make a custom order?

Simple. Please call us at 213-291-9720 or email us. Usually, our email customer service agents return your messages within a couple of hours.


Can I ship to an address other than my home address?

Yes. But please make sure that your alternate address is on file with the credit card you used to purchase your item. This is strictly for security reasons.


What if I’m unhappy with my purchase?

At Juno Jewelry, we are committed to our customers’ satisfaction and take great pride in our workmanship and the quality of our pieces. If you aren’t satisfied in anyway, you may return your jewelry up to 30 days following purchase. Read more about our return policy here.


How is my privacy protected?

We use established and reliable third-party credit card billing companies, such as Google Wallet and PayPal. Your credit card information is kept confidential and is accessible only to our accountant and is never kept on file. We may keep your name and address in our records to facilitate shipping should you choose to shop with us again.


What should I keep in mind when buying a diamond ring?

Whatever the material the ring is made out of, usually the diamond is the most valuable component of a ring. There are four things you should keep in mind when evaluating the quality of a diamond, often referred to as the four C’s: cut, carat, clarity and color. Because the price of diamonds is related directly to their quality, these four factors also determine how valuable a diamond is, and by extension the ring it’s on.

  • Cut: refers to the design and polish of a diamond (but not the shape). Cutting a diamond is a very complicated process, but the objective of master jewelers is to enhance the brilliance of the gemstone by taking advantages of its internal optical properties. How bright a diamond is depends on how well it has been cut; with better cuts (brighter) being more beautiful and therefore more valuable.
  • Carat: is the mass of the diamond. It’s equivalent to 200 miligrams and is further divisible into 100 points. Since the density of diamonds is relatively constant, carat is also a measure of size.
  • Clarity: as the name suggests, clarity is how clear the diamond is. This can be considered a measure of purity, with pure, clear diamonds being more valuable. Clarity can also have an effect on brilliance. By allowing less light to be reflected from the cuts, unclear diamonds are not as shiny. Master jewelers make a distinction when discussing the lack of brilliance in a gemstone depending on whether it lacks brilliance or it is poorly cut. Often the differences are detectable only by the most practiced gemstone cutter.
  • Color: diamonds are made of carbon, and in their purest state, are completely colorless. However, most natural diamonds have mixtures of other elements that give them different colors. Diamonds are ranked based on their color, with clearer diamonds considered “high color” and more valuable, while yellowish diamonds are considered “low color” and less valuable. The yellow color comes from unpaired nitrogen atoms trapped in the carbon structure of the diamond. Diamonds with no nitrogen can have boron impurities, which give them a light-bluish tinge. These are often considered the most beautiful as well as rare, making them the most value diamonds.

If you have any questions about the gems you wish to buy from Juno Jewelry, please don’t hesitate to contact us. We have over 30 years of experience and will gladly help you chose the gemstones that fit the best.


What’s the difference between Carat and Karat?

When shopping for jewelry, it’s common to come across both carat and karat. To make matters more confusing, sometimes they are both spelled the same, though we avoid that here at Juno Jewelry. Both are units of measurement, but carat is a measurement of mass (weight) for diamonds, while karat is a measure of purity of gold. Carat is derived from the seeds of the carob tree, which were used by the ancients in weights. Today, they are standardized to be equivalent to 200mg and further divisible by points. So, for example, a half-carat diamond is said to be 50 points. Carats are abbreviated Ct.

Karats are a measurement of the purity of gold, with 24 carats being 100% pure gold. Often gold is mixed with other metals including platinum, silver, palladium, and copper with the object of modifying its properties for different purposes. Gold is a very “malleable” metal, which means in its pure form it can be easily deformed. There would be a problem with fine jewelry if it constantly were bent out of shape. Typically custom made jewelry is made with 18 karat gold, meaning that it has 18 parts gold and 6 parts another metal, often silver, to give it extra hardness. The alloys also allow jewelers to change the color of gold and create “red” and “white” gold, depending on the element that is used in the alloy.


How do I take care of my jewelry?

Our jewelry is made of the quality to last generations, but there are things you can do to ensure your jewelry retains its exceptional brilliance and shine. While wearing custom made jewelry, it can get dirty while you use different body care products, such as creams, soaps, and lotions. Even the natural oils of your skin can cause your jewelry to lose its shine. If you aren’t wearing it, custom made jewelry can accumulate dust when not stored properly. You can clean most jewelry with warm water and soap, but sometimes, a professional jeweler is needed to remove especially persistent grime. Avoid wearing jewelry while doing manual labor, housecleaning, or gardening. Avoid letting your jewelry come into contact with chemicals, especially chlorine, bleach, and hairspray, because these products can discolor the metal of the custom made jewelry and its settings.


Wedding ring? Engagement ring? What finger do they go on?

The finger on which a person wears a wedding ring or band has a relatively long history in Western culture.  Traditionally, up until WWII, only brides would wear wedding rings. The wedding ring would be worn on the fourth finger of the left hand, since it was considered to be closer to the heart. Following WWII, it became popular for couples to wear engagement rings, and for husbands to wear wedding bands as well. Husbands wear the band on the fourth finger of the left hand, just as their spouse. Engagement rings are placed on the fourth finger of the left hand as a “placeholder” until the wedding. Before the ceremony, the bride transfers her engagement ring to her right hand. With her wedding ring on, it’s understood that she transfers her engagement ring back on top of the wedding ring. This is for brides who want to wear both rings.

These traditions vary among cultures and the individual preferences of the couple. Frequently, people who are left-handed will wear their wedding ring or band on their right hand to avoid the wear and tear associated with their dominant hand. In some countries with old, rich cultures, like Poland, Greece, India, and Colombia, wedding rings are traditionally worn on the right hand. It is also an increasingly popular practice among gay and lesbian couples to wear rings on their right fourth finger to symbolize their monogamous relationship and, where legal, marriage.


What is the difference between white, yellow, and rose gold?

Jewelry is usually made out of a gold alloy of 18 karats (18 parts gold 6 parts of another metal). This is because gold typically is quite soft and not hard enough to make intricate jewelry. Different metals are mixed with the gold to form different color alloys.

  • White: There are several metals that can be used to make a white gold alloy, but the most common are silver, nickel, manganese and palladium. Frequently, jewelers will give white gold pieces a rhodium plating to improve durability.
  • Yellow: is the natural color of gold and is made of a gold alloy designed to give strength and durability while preserving the natural color of the metal. Typically it’s a mixture of gold (75%) and equal parts copper and silver. Often a very small amount of zinc is added to improve hardness.
  • Rose: is almost universally an alloy of gold and copper for specialized use in jewelry. It became popular in Russia, though the name “Russian Gold” has become obsolete.

At Juno Jewelry, we are happy to answer all of your questions relating to fine custom made jewelry. If your answer is not answered on our site, feel free to reach out to our team of expert jewelers and craftsmen. We look forward to hearing from you!

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